Got a question? A real person answers it.
Orders, sizing, shipping, or just curious about a case — one message reaches an actual human on our small team, usually within 24 hours.
Small team. Same people. Every time.
No support queue, no scripts — just the same small crew that builds the cases, answering your emails between orders. If something's wrong, we'd want to know too.
Ways to reach us
Pick whatever's easiest — it lands with the same small team either way.
Email — the fastest way
info@ipadcasestore.com. Replies within 24 hours, most much sooner. This is the same inbox the founding team reads.
US-based, shipping tracked to 180+ countries — wherever you're writing from, we can help.
That's when someone's actively at a desk. Email anytime — it's just answered fastest in that window.
Fill this in and we'll open it straight in your email app, ready to send — no account, no plugin.
Before you reach out
Quick answers, in case one of these saves you the email.
How long does shipping take?+
It depends on your country. You'll get a tracking number by email the moment your order ships, so you can watch it the whole way.
Can I change or cancel my order?+
If it hasn't shipped yet, email us right away with your order number and we'll do everything we can.
Do you ship to my country?+
Almost certainly — we ship worldwide, tracked, to 180+ countries from our US warehouse.
How do I start a return?+
Email us your order number and we'll walk you through it step by step — no forms to hunt down.
Still easier by email?
One click, straight to the team — anywhere in the world.