Refund Policy.
Not in love with your case? Here's our simple, fair process for returns and refunds — wherever you are in the world.
Start a refund ✉️Email us
Send your order number to info@ipadcasestore.com within the return window.
Pack it up
Return the case unused and in its original packaging.
Get refunded
Once we inspect it, your refund goes back to your original payment method.
Return Window
You may request a return within [30] days of receiving your order. To be eligible, the item must be unused, undamaged, and in its original packaging with any tags attached.
How to Start a Return
Email us at info@ipadcasestore.com with your order number and the reason for your return. We'll reply with simple instructions and the return address. Please don't send items back before contacting us.
Refund Process
Once we receive and inspect your returned item, we'll email you to confirm. Approved refunds are issued to your original payment method within [5–10] business days. Your bank or card provider may take additional time to post it.
Return Shipping Costs
Return shipping costs are the customer's responsibility unless the item arrived defective or incorrect. Original shipping fees are non-refundable. We recommend a tracked service, as we can't be responsible for items lost in return transit.
Damaged or Wrong Items
If your case arrives damaged, defective, or it's the wrong item, contact us within [7] days with photos and your order number. We'll arrange a free replacement or full refund — including any shipping you paid.
Exchanges
Need a different model or color? The fastest way is to return your original item for a refund and place a new order. Email us first and we'll help make the swap as smooth as possible.
Non-Returnable Items
For hygiene and quality reasons, items that are used, damaged by the customer, or returned without original packaging may not be eligible. Sale or clearance items may be final sale where noted on the product page.
International Returns
We ship and accept returns worldwide. International customers are responsible for return shipping and any customs charges. Please mark return parcels clearly as "returned goods" to avoid extra import fees.
Late or Missing Refunds
If you haven't received your refund after the timeframe above, first check with your bank or card provider, as processing can take time. Still no luck? Email us and we'll track it down together.
Order Cancellations
You can cancel for a full refund any time before your order ships. Once it's on its way, it falls under the standard return process above. Email us quickly if you'd like to cancel.
Refund Quick Answers
How long until I get my refund? +
After we inspect your return, refunds are issued within [5–10] business days to your original payment method. Your bank may take a little longer to post it.
Who pays for return shipping? +
The customer covers return shipping unless the item arrived defective or incorrect — then it's on us.
Can I return an international order? +
Yes! We accept returns worldwide. You'll cover return shipping and any customs charges.
My case arrived damaged — what now? +
Email us within [7] days with photos and your order number, and we'll arrange a free replacement or full refund.
Ready to start a refund?
Email our team with your order number — we're here to help, worldwide.
info@ipadcasestore.com ✉️